Any repair information is intended for professional repair shops only.
Users of Freeplay equipment should not attempt any repair which involves any disassembly. Some of our older products were driven by powerful springs which, if allowed to unwind in an uncontrolled manner, would be dangerous and could cause injury. Never remove covers from such devices.
This product has been discontinued and is no longer supported. We do not carry out any repairs
What is the specification for the replacement bulb and is there an alternative?
It is a 3.3v 1090/140ma dual filament Xenon bulb and there isn't an alternative as it is a very specialized lamp.
The bulb has been replaced however the low-power part of the bulb is not working. Only the brighter of the two filaments work which drains the battery much more quickly. Can you offer any more advice?
It could be that the switch needs replacing, or that the switch is slightly misaligned and not making proper contact. If you open the torch up and try the switch when it's open rather than through the membrane covering the switch it may help understand it better. If the switch doesn't work even when not pressed through the membrane then it will need replacing (not a very common fault). Unfortunately, this product is no longer supported.
The bulb only works on the low intensity.
It's most likely a faulty bulb. There are 2 filaments in the bulb, the high one has most likely blown. This can be rectified by replacing the bulbs.
What is the specification of the battery?
Each one of the three batteries is 1.2V AA 1100mAh. All Sherpa batteries are the same (LED and non-LED). They have solder tags on either end of them.
Do you have an upgrade path for replacing the bulb with an LED fixture and upgrading the NiCad battery with the newer Ni-MH type?
Unfortunately, there is no 'upgrade path'. The best option is to purchase our Sherpa X-Ray LED torch which contains an LED bulb and has an Ni-MH battery pack.
My Sherpa came supplied with an adapter, however, I need a replacement.
You will require a 6v 100mA adapter with 1.3mm centre pin positive.
How do you replace the bulb?
The lens and reflector pop off with a little twist. The bulb will then be easily accessible. Just pull it out and push a new one in its place.
Where can I find the instruction manual?
Download Sherpa non-LED manual.