Any repair information is intended for professional repair shops only.
Users of Freeplay equipment should not attempt any repair which involves any disassembly. Some of our older products were driven by powerful springs which, if allowed to unwind in an uncontrolled manner, would be dangerous and could cause injury. Never remove covers from such devices.
Please note in all instances where the product is faulty and is under warranty, please return it to the retailer where purchased. We do not carry out any repairs.
How long should the radio play for?
With a fully charged battery the radio will play for approximately 25 hours on normal volume. A 30-second wind at 120 rpm will provide about 30 minutes of play time (normal volume).
Do I need to do anything before I use it?
For best results, the battery requires a conditioning charge before first use, or after long periods without use. This can be done by administering several vigorous 30-second wind cycles. Alternatively this can be done by fully charging the battery using the wall adapter (if you have one). The product can, however, be used immediately in the wind-up mode if required.
How long will a fully charged battery retain its charge?
The battery will retain about 75% of its capacity after 1 month, 55% after 2 months, 40% after 3 months and 15% after 6 months.
Can I over-wind the unit - does it ever stop you from winding?
No, you cannot over-wind the internal mechanism. It consists of simple gearing which drives the alternator, providing power to the internal battery.
Will I damage the product if I crank the handle in the opposite direction?
No, the winder handle can be cranked in both directions.
Is the product waterproof?
No, it is not waterproof.
How strong does the sun have to be for the radio to play directly from the solar panel?
The radio requires direct sunlight to operate solely off the solar panel. If the solar panel is placed in direct sunlight while the radio is switched off, solar energy will gradually charge the battery.
How long does it take to fully charge the battery?
Using an AC adapter, it will take about 24 hours to fully charge the battery. Or when the solar panel is in direct sunlight and the radio is turned off, it will take about 16 hours. Or using the crank, it will take about 40 minutes, if you constantly wind at the optimum speed as indicated by the green charge level indicator.
Where can I purchase a replacement aerial?
Unfortunately, aerials are no longer available for this product.
Where can I find the instruction manual?
On this page for Eyemax AC adapter not included and this page for Eyemax AC adapter included (older models).
Can I leave it plugged in all the time?
Yes; the charging current is designed to be low enough to be non-damaging if left on charge continuously. (Unplugging may extend the life of the battery, but note that repeated deep discharges will shorten it.)
The battery doesn't hold a charge anymore; do I need to replace it?
Rechargeable batteries deteriorate over time, especially if drained nearly completely (to extend the life of your battery, limit how often that happens). However, in many cases they can be "conditioned" back to life. This can be done by administering several vigorous 30-second wind cycles followed by a full charge with the adapter. Alternatively this can be done by letting the product run from the battery until it stops, and then, with the product turned off, fully charging it using the wall adapter.
All I get on the weather band is static. I've pressed the weather band button and turned the dial. Does the weather band only play when bad weather is approaching? It works fine on FM stations.
Weather band transmits all the time so you should be able to find a station, although often it's not easy to pick up. Sometimes you have to play around with the antenna or it could be a poor reception area.
Does the radio's mini-USB port have the ability to charge other items or is it purely for charging the unit itself?
The mini-USB port is purely for charging the radio from the wall adapter.
Freeplay Eyemax WB 2009 - Is this sold with the AC Power Adapter?
Yes this one does come with an adapter and the line-in cable for the iPod/mp3 player.
My radio will no longer charge or play from the adapter. The charging indicator no longer illuminates.
The problem lies with either the DC socket connection or the charger. If you can test the charger on another product or test another charger on the radio, this will determine which one is fault
Can I use the Eyemax WB to charge a mobile/ cell phone?
The Eyemax WB can only play the Ipod/ MP3 through its speakers. It cannot charge it.
What is the battery pack specification?
AAA 3.6v 600mAh. It will need to be soldered onto the PCB.