Online orders are delivered to customers in UK, USA, and Canada. If you are outside these territories and would like to make an order, contact us and we can arrange that for you.
All orders are processed within 48 hours and we will do our best to dispatch your order within 48 hours if in stock. No orders are processed or dispatched on weekends or bank holidays.
Orders are once dispatched are delivered Next Day via FEDEX. The delivery charge of £5.50 will be added to your basket at checkout. Free shipping applies for any order over £40.
These charges cover packing, handling and delivery to any UK mainland address (*excluding the Isle of Wight, Republic of Ireland, Isle of Man, Scottish Highlands & Islands and Channel Islands, which are available at extra cost – please email Customer Support using the contact form, for delivery prices to these areas.
USA and Canada Delivery
All orders are processed within 24 hours and best efforts will be in place to ship your order within 48 hours, stock permitting. No orders are processed or shipped on weekends or holidays. Orders are delivered via courier ground, or via the federal postal system (at our discretion), and the charges are as indicated in the check out system. Charges include pick, pack, and shipping of goods in Canada or the Continental USA. We do not ship to Hawaii or Alaska. We review the right to cancel any shipment that requires excess freight charges and you will be notified of such cancelation.
Claims for shipping damage must be filed with the freight carrier, not with Freeplay Energy.