Any repair information is intended for professional repair shops only.

Users of Freeplay equipment should not attempt any repair which involves any disassembly. Some of our older products were driven by powerful springs which, if allowed to unwind in an uncontrolled manner, would be dangerous and could cause injury. Never remove covers from such devices.

 This product has been discontinued and is no longer supported. We do not carry out any repairs


All three flashlights are not holding a charge when fully charged via the mains/ cabinet or by winding.

The batteries are faulty. Reconditioning (administering several vigorous 30-second wind cycles followed by a full wall charge) may help. If not, then the batteries must be replaced. They are 3 x AA 1.2v 1100mAh with a solder tag.

Where can I find the instruction manual?

Download Emergency Light Centre manual here. (Same as Sherpa flashlight with adaptor included).