Any repair information is intended for professional repair shops only.

Users of Freeplay equipment should not attempt any repair which involves any disassembly. Some of our older products were driven by powerful springs which, if allowed to unwind in an uncontrolled manner, would be dangerous and could cause injury. Never remove covers from such devices.

Please note in all instances where the product is faulty and is under warranty, please return it to the retailer where purchased. We do not carry out any repairs.




How long will a fully charged battery retain its charge?

The battery will retain about 75% of its capacity after 1 month, 55% after 2 months, 40% after 3 months and 15% after 6 months.

Can I over-wind the unit - does it ever stop you from winding?

No, you cannot over-wind the internal mechanism. It consists of simple gearing which drives the alternator, providing power to the internal battery.

Will I damage the product if I crank the handle in the opposite direction?

No, the winder handle can be cranked in both directions.

Is the product waterproof?

No, it is not waterproof. 

How long should my Kito shine for?

A 60-second wind at 120 rpm will provide about 1 hour of shine time.

What is the life span of the internal battery?

The internal battery is good for 10 000 cycles when using the winder mechanism for 30 seconds.

I cranked for 1 minute (120+RPM) but the light only stayed powered for approximately 15 minutes.

The Kito probably needs a reconditioning charge as it may have been in storage for a while prior to it being sold. This can be by administering several vigorous 30-second wind cycles.

Is the torch a wide or narrow beam?

It's a medium to narrow beam (25 degree beam).

How long would it take to fully charge the Kito by hand-crank?

It would take approx. 20-30 mins. depending on winding speed. 1 minute winding gives 2% of the battery capacity.