Any repair information is intended for professional repair shops only.

Users of Freeplay equipment should not attempt any repair which involves any disassembly. Some of our older products were driven by powerful springs which, if allowed to unwind in an uncontrolled manner, would be dangerous and could cause injury. Never remove covers from such devices.

This product has been discontinued and is no longer supported. We do not carry out any repairs. 



My S360 radio now only works when the solar panel is functioning or when the manual windup mechanism is actually running. It would seem that it can no longer hold a charge.

Unfortunately, we haven't made that radio for 8 years and therefore do not have any spares or repair facilities for it. As it is a spring-powered product, reconditioning the batteries via the crank is not an option as the spring cannot put the necessary large amount of power into the batteries. The only option is to replace the battery pack.

What is the battery pack specification?

They are 2/3 AA, 2.4V (2 cells). They can be either Ni-CD or Ni-MH - capacity (570mAh on current battery) doesn't matter much as long as it's above 300mAh. They can be found among various cordless phone battery types in an electrical retailer.

The wind-up mechanism seems to work but there is no sound. Solar panel also doesn't seem to have an impact on the silence.

It is most likely that the battery needs replacing. If the intention is to store for long periods then it should always be fully charged before storing. Typically NiMH batteries will lose about 1% per day - this is exacerbated in higher temperatures. Within about 6 months, if stored full, the batteries will be flat. One should take care to try and recharge at this stage (every 3 months would be better). If left longer (12-18 months) permanent capacity and efficiency degradation is likely.

The rubber belt has unwound and has come off its pulleys.

Replace the radio. 

The winder does not unwind, it remains in place.

Replace the radio. 

The winder unwinds very quickly.


Replace the radio.

What is the rubber drive belt specification?

It is a neoprene drive belt 55mm (diameter) x 1.2mm x 1.2mm square in cross-section.

When I wind the radio it feels like the winder is slipping or not gripping in some way.

It sounds like a spring (mechanical) failure. Unfortunately, this cannot be repaired.

What is the specification for the adapter?

It is 4.5v 100mA. The connector is 1.3mm centre pin positive.

My radio is not charging in the sun. It won't even play in full sun.

The battery is so flat that it causes the solar panel to not work. If you replace the battery then it should be OK.

The gear wheels are making a screeching noise - can the radio be repaired?

The gears are normally quiet. The noise could be the spring. Try to do a full wind and unwind and see if it's quieter.

Where can I purchase a replacement aerial?

The S360 is no longer supported. Take the radio and the remains of the aerial to a radio components supplier (RS components is one) and to match by diameter and length of antenna.

Where can I find the instruction manual?

Download s360 manual