Contact Us

If you have a product support query, please look at the FAQ’s on the Product page where you may find the answer to your query.

More comprehensive FAQs are available on our UK website. To visit the same, please click here (please note that you will not be able to order from the UK website).

To contact us about a product you have purchased:

  • In the US and Canada, please call 1-866-697-7529.  Our Call Center is open from 10am to 6pm Eastern time on Monday through Friday.

For admin enquiries that are not related to product support, please email info@freeplayenergy.com .  If you enter a subject line that will help us to direct your enquiry to the right person.

To reach our Aid &Development Sales team, please email humanitarian@freeplayenergy.com .

If you are in the media, please email info@freeplayenergy.com .  Please note that high-resolution product photos can be found on the individual product pages on this website, at the bottom of the product’s Specifications page.

For contact information for the Freeplay Foundation, please see www.freeplayfoundation.org.

If you find any problems in this website itself, we would appreciate your letting us know at webmaster@freeplayenergy.com.  Thank you.